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Lenders' use of tech not good enough

He added: "Although Brexit continues to cause uncertainty, with two thirds of intermediaries thinking it could have a negative impact this year, less than a fifth have a negative view on mortgage growth in 2019; a third expect lending to increase and almost half expect it to remain the same."

Commenting on the findings, Robert Sinclair, chief executive at the Association of Mortgage Intermediaries, said: "This report allows us to see the developing market in more context as lenders open up more gateways and information to help technology providers improve the broker and customer journey.

"It is clear from this year’s data that these developments will continue to accelerate over the next two years as consumer demand for quicker, smoother, more informed decisions and transactions are delivered into the property and mortgage markets. 

"What will be critical is how well broker firms and lenders engage in investing in the emerging tech solutions in order to preserve their role at the heart of the transaction. 

"Only by embracing these changes will the consumer trust the broker for help and advice."

imogen.tew@ft.com 

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