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Knowledge Bank launches adviser Q&A sessions

Knowledge Bank launches adviser Q&A sessions

Mortgage criteria database Knowledge Bank has launched a series of weekly clinics for brokers to discuss their concerns with lenders.

Brokers will be able to pose questions to lenders during the live ‘Criteria Clinic’, where each weekly session will examine a particular area of lending, including contract workers, equity release and adverse credit.

Brokers will also be able to place complex cases live during the sessions, while lenders will demonstrate how other brokers can place similar cases.

According to Knowledge Bank, the clinics will enable brokers to “have their voice heard by the lenders on the panel regarding any issues they are finding”, as well as provide brokers with an insight into the issues faced by different lenders.

Nicola Firth, founder and CEO of Knowledge Bank, said: “We wanted to do something that was really different to anything that’s out there and which was entirely focussed on helping brokers to better understand certain areas of the market that are of interest or importance to them.

Commenting on the first clinic, Ms Firth said: “There were some amazing and surprising insights which came from our lender panel experts and, amazingly, we managed to place some cases while we were live.”

Richard Miles, area manager for Swansea Building Society, who participated in the inaugural clinic, said: “The Knowledge Bank Criteria Clinic was a great way for brokers to discuss with lenders, how they apply their criteria… The interactive nature of the session using case examples really brought the clinic to life ensuring there was real value for the brokers in attending. 

“For lenders like us at the Swansea, it allowed us to demonstrate how our personal, tailored and common-sense approach to lending by manually underwriting cases can really help brokers.”

chloe.cheung@ft.com