Talking Point 

Pensions freedoms - where are we now?

  • To understand what has happened since pension freedoms.
  • To learn what the average investor is doing.
  • To grasp opportunities for advice post-freedoms

New problems

For advisers, pension freedoms have been a great opportunity, driving people to advice. But they have also thrown up new business challenges.

Claire Walsh, Chartered financial planner at Aspect 8 and head of advice at, said her firm has needed to introduce new compliance procedures to advise on accessing pension money flexibly. 

“Clients often “just want their money””, she said, “and it can be challenging getting them to appreciate the benefits of a process ultimately designed to safeguard their interests but which can be viewed as time-consuming and expensive and where the advice may not be their desired outcome.” 

The new rules have forced new types of client conversations. Claire Trott, head of pension strategy at Technical Connection, said advisers must now consider issues such as longevity risks and running out of money: “These just weren’t an issue when the majority of people bought an annuity either at retirement or at least by age 75”.

In addition, with pension funds having been made tax efficient on death - income tax free before age 75 for beneficiaries - and also generally being free from inheritance tax too, Ms Trott added post-freedoms advisers should also be considering how other assets may provide a retirement income, as “it can make sense to deplete other assets first”.

But the biggest hurdle advisers have come across over the last 21 months is dealing with the upsurge in defined benefit to defined contribution transfer requests.

Defined benefit pension schemes are excluded from the pension freedoms for two main reasons; DB schemes are generally more generous than DC schemes and so tend to be more worth keeping than cashing in; and DB schemes were never designed to pay out the entire pension in one go, but over a period of time, so there isn’t really a retirement ‘pot’ to cash in.

So for clients with a DB scheme that want to take advantage of pension freedoms they have to transfer it into a DC scheme. Advice on this is required where the transfer value is above £30,000, as is documentary evidence to the scheme trustees that such advice has been received. If the transfer is to a connected employer scheme, or it is an 'incentivised transfer', employers will pay for the advice.

But as demand for transfers has surged, many advisers have been reluctant to carry them out for fear of facing future negligence claims.

“Many clients have come to us asking for an advice certificate, without realising that this only happens after we have provided the advice,” said David Trenner, head of technical at retirement advisers Intelligent Pensions.

“IFAs are hugely exposed to complaints from customers who transferred to take advantage of the freedoms, but who subsequently realised that they should not have done so.


Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. What have more people been doing in the 21 months since pension freedoms, according to the author?

  2. What is one danger that Mr Morrison has outlined?

  3. What have the new rules forced, according to Ms Trott?

  4. What does Mr Cooke believe about hybrid products?

  5. According to Mr McPhail, what is a catastrophically poor decision?

  6. Mr Morrison expects calls for a minimum income to be secured prior to over-55s being allowed to cash in, true or false?

Nearly There…

You have successfully answered all the questions correctly, well done!

You should now know…

  • To understand what has happened since pension freedoms.
  • To learn what the average investor is doing.
  • To grasp opportunities for advice post-freedoms

I completed this CPD in

To bank your CPD please complete the form below.

What did you learn from undertaking this CPD exercise?

Why did you undertake this piece of learning?


Congratulations, you have successfully completed and banked this piece of CPD

Already Banked!

You have already banked for this article.

To bank your CPD you must or


One or more questions have been incorrectly answered,
 please review your answers and try again.

Please enter what you have learnt and why you completed this CPD.

More Pensions CPDSee my completed CPDSee all CPD