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Before the Ombudsman considers any of these complaints, they must be raised with the trustees and dealt with under the internal dispute resolution procedure (IDRP).
Following the huge increase in IDRP complaints being made, the trustees have implemented an accelerated process for members wishing to complain about either their transfer values or the early retirement factors applied to their pension benefits.
“The trustees have dealt with over 200 complaints under this accelerated procedure and the majority of these members have now brought their complaints to us,” the Ombudsman added.
maria.espadinha@ft.com
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