Knowledge: The adviser sounded quite knowledgeable offered an explanation of the various tax benefits. 3/5
Email: firstname.lastname@example.org 5/5
Verdict: The adviser was professional and knowledgeable about the options available, if reluctant to say a great deal over the phone initially.
Adviser: Financial Advice Centre (independent)
Address: 7 Sansome Place, Worcester, WR1 1UG
Speed of response: 11.34am. One ring and transferred to an adviser by the receptionist. 5/5
Telephone manner: Friendly and professional. 5/5
Relevant qualifications: Adv DipFA. 5/5
Payment method: There are two charging structures. A report can cost up to £600. If a recommended investment goes ahead the fee is on a tiered percentage basis. 4/5
Guidance: The adviser explained that any decision would depend on the shopper's current circumstances and her goals. He asked whether she was registered as a limited company and explained the tax benefits of paying into a pension through her company or paying personally. 5/5
Knowledge: The adviser appeared to be very knowledgeable and described the forthcoming changes in the law affecting when an individual can withdraw money from their pension. 5/5
Email: email@example.com 5/5
Verdict: Shopper's Choice. The adviser was helpful, knowledgeable and provided clear explanations in plain English with plenty of information about the options available.