Mystery Shopper  

Mystery Shopper: Liverpool

Website: www.parsonagefinancial.co.uk

Email: info@parsonagefinancial.co.uk 4/5

Verdict: Shopper’s choice. Using a case study, in-depth knowledge and technical information, the adviser gave the breadth of information and options the shopper needed to make an informed next step.

34/35

 

Smith Law & Shepherds IFA (Independent)

Suite 1GG, Burlington House, Crosby Road North Waterloo, Merseyside L22 0LG

Speed of response (time of call): 10.10am. Two rings and an adviser answered. 5/5

Telephone manner: Polite and professional. 4/5

Relevant qualifications: Level four diploma in financial advice. 5/5

Payment method: 3 per cent of funds, 0.75 per cent annual review. No charge for life cover. 5/5

Guidance given: The adviser provided sufficient information – though a little rushed – on the expression of wishes form, return of funds and the tax implications of the shopper passing away before and after age 75. He also provided guidance on the will-writing process. 3/5

Knowledge: The adviser was knowledgeable on the basic details the shopper needed, the differences between older and newer DC schemes, and better annuity rates that might be available. 4/5

Website: www.slsfs.co.uk

Email: wes.lockley@slsfs.co.uk 5/5

Verdict: The adviser ran through the need-to-know information a tad too fast, but the shopper was given the essentials for his move.

31/35

 

Hanover Wealth Management (Independent)

11-13 Hanover Street, Liverpool L1 3DN

Speed of response (time of call): 11.46am. Four rings and an adviser answered. 5/5

Telephone manner: Professional. 4/5

Relevant qualifications: Level four diploma. SPS. 5/5

Payment method: 4 per cent of funds, 1 per cent for ongoing advice. 5/5

Guidance given: The adviser focused on some of the more important elements for the shopper to consider – the amounts in tax liabilities his wife as beneficiary would be open to, depending on the age he passed away. 4/5

Knowledge: The adviser was knowledgeable on the tax implications for beneficiaries, and which pension providers run more customer-friendly helplines. 4/5

Website: www.hanoverwm.co.uk

Email: julie@hanoverwm.co.uk 5/5

Verdict: The shopper was given the most important bits of information, based on circumstances, to weigh up, but wider, more holistic knowledge would have helped.

32/35