PFS warns regulator has failed to protect consumers

He added: “Government organisations such as Pension Wise have an important role to play, especially when it comes to signposting people. At present, there aren’t enough people who are aware of their service.

“Pension providers need to do more than just include the standard leaflet at the back of a pension statement. Many people may not even read that far, or at least will have lost interest. 

“This should be highlighted as an option much earlier. Perhaps on the first page or two of the statement.”


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