She commented: "We have called for a second Financial Advice Market Review to address the big gaps on advice. It needs government and regulatory involvement to consider where we are in terms of access to advice, and to work to improve access to advice.
"That said, we also need to make sure people from all backgrounds are able to rise through the ranks of any organisation".
However, she pointed to rising numbers of women coming through the ranks in financial advice as an example of how financial services is starting to change, but warned conversations, products and systems also needed to be rethought to improve engagement.
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simoney.kyriakou@ft.com