"That said, as Aviva do offer competitive platform deals, if they resolve their IT issues and rebuild their reputation, they could tempt new advisory firms that are unhappy with other platforms experiencing re-platforming issues."
In October 2018, the chief executive of platform technology provider FNZ said his company accepted responsibility for the problems with Aviva's replatforming.
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Adrian Durham said his company had learnt from the debacle and would make sure the issues did not reoccur during other migrations FNZ is involved in, such as the looming Quilter replatform.
maria.espadinha@ft.com
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