Critical Illness 

Protection industry should avoid complaint complacency

Protection industry should avoid complaint complacency

Issues about income protection and critical illness insurance only accounted for around 6 per cent of the new complaints the Financial Ombudsman Service (Fos) received in 2016/17. But with the number of complaints for these two products increasing by 10.8 per cent in the last year, understanding the nature of these grievances could help the industry to improve consumer confidence. 

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