Individual income protection provider Cirencester Friendly paid 94.7 per cent of claims submitted in 2017, totaling £4.4m in sick pay benefit.
The total of £4.4m was a 9.2 per cent increase on 2016.
The principal reasons for not admitting claims were, that claims were in respect of pre-existing disabilities that had not been disclosed and where there was no actual loss of earnings.
The most common reason behind making a claim was accident or injury, which accounted for 40 per cent of applications.
Some other claims listed included depression, cancer, heart or circulatory complications and back, neck and shoulder problems.
We feel a transparent approach to the payment of claims is so important, to help boost consumer confidence of protection products.Rebecca YoungRebecca Young, head of marketing at Cirencester Friendly, said: "We exist to support our members financially when they need us most and that is why I am pleased to once again, be able to report such positive claims statistics.
"The publication of claims statistics demonstrates our commitment to our members.
"We feel a transparent approach to the payment of claims is so important, to help boost consumer confidence of protection products.
"Many providers publish claims statistics and I would urge advisers to use these figures along with case studies to dispel customer concerns and emphasise the need for good income protection cover."
emma.hughes@ft.com
