Protection challenger Guardian Financial Services has vowed to learn from teething problems in its pilot phase.
As it prepares to launch into the wider intermediary market, the protection challenger consulted with pilot distribution partners London & Country, Paradigm Mortgages, Sesame Bankhall Group and SimplyBiz.
During this process Guardian identified teething problems based on intermediary feedback and pledged to offer a "quick response" to any issues experienced by brokers and advisers in the future.
As part of the changes, Guardian added an extra check to its residency question because intermediaries were found to be answering 'no' rather than 'yes' because it followed a series of medical questions which predominantly required a 'no' answer.
The company is also developing its technology to accommodate adviser’s requests to print a copy of client answers to help them meet compliance requirements.
Andy Peters, distribution director at Guardian, said the changes were small but not insignificant.
He said: "We have had great feedback about our offer and our new business journey from our pilot firms - they told us what was not working, so that we could adjust things, before the full launch.
"It means our offer is now better because of their input and we would like to thank them for helping us make these improvements."
Duncan Mosely, operations director at Guardian, said the focus had been on ensuring the company was prepared for launch but expects to get requests that may not have been considered.
He said: "We are new in the market and people will want to test us with difficult cases - our teams are willing and able to deal with whatever advisers send our way.
"We are determined to work with all our new intermediary partners to deal with any teething problems, involving registering, using the system and placing business, as swiftly as possible."
Guardian is operated by Gryphon Group Holdings, which announced last year it had raised £180m from the City to design, build and launch a protection challenger, which ultimately launched earlier this year.
Earlier this month, Guardian announced Rob Carr would be leaving retirement to join the firm in the role of adviser development manager.
rachel.addison@ft.com
