Legal & General has added an electronic signature function to its group income protection claims procedure, in an effort to simplify the process.
The provider has introduced DocuSign, which will allow employees to sign mandatory documents in the group income protection process electronically rather than manually via post.
A Legal & General spokesman said the function is part of an ongoing commitment to digital innovation, following customer feedback, and is intended to provide a more efficient and secure claims experience.
Vanessa Sallows, benefits and governance director at Legal & General Group Protection, said she understands the need to innovate to meet changing needs of customers.
She said: "We recognise that we live in an increasingly digital world, with expectations of an efficient, easy to use service which may not be met through a manual claims process, particularly when an individual is in ill-health.
"Through DocuSign we aim to not only streamline the group income protection claims journey, but also provide individuals with greater control, confidence and peace of mind that the speed of an outcome will be achieved in line with their expectation."
Ms Sallows added: "At Legal & General, we are committed to developing innovative technology to enhance our service offering and the addition of DocuSign is no exception."
In September Legal & General launched a digital broker platform allowing the online management of group income protection and life assurance policies.
The platform targets brokers looking to insure groups of 10 to 250 employees and provides instant comparison quotes, without requiring customer data to be re-entered.
rachel.addison@ft.com
