Mystery Shopper  

Mystery Shopper: Sheffield

Knowledgeable: The adviser demonstrated a sufficient amount of knowledge. 3/5


Email: 5/5

Verdict: This adviser was reasonably helpful but the conversation was not that detailed compared to others. 


Adviser: D&A Investments (investments)

Address: Venture One Business Park, 11 Long Acre Close, Sheffield, South Yorkshire, S20 3FR

Speed: No adviser had been available when the shopper initially called so the adviser called the shopper back at 5:15pm. 4/5

Telephone manner: The adviser was very friendly. 5/5

Qualifications: Level 6 chartered financial planner. 5/5

Payment method: The chartered financial planner said that the advice company will receive commission from the provider and no fees for the shopper to pay. 5/5

Guidance: The adviser explained to the shopper that the cost of most protection products depends on whether the individual is a smoker, the amount of cover that is required, among other factors. He also told the shopper it may be easier to use a price comparison website than go through an adviser. 3/5

Knowledgeable: The chartered financial planner demonstrated a very good understanding of different areas of protection. 4/5


Email: 5/5


Verdict: The adviser was useful to speak to but the shopper wanted better initial guidance. 

Adviser: Hamnett Wealth Management (independent) 

Address: 160 Baslow Road, Totley, Sheffield, S17 4DR

Speed: The adviser picked up immediately after two rings at 11:22am. 5/5

Telephone manner: The adviser demonstrated an extremely friendly telephone manner. 5/5

Qualifications: Level 6 chartered financial planner. 5/5 

Payment method: He stated a minimum fee of £500. 5/5

Guidance: The adviser recommended meeting up face-to-face. He also urged the shopper to get a will, to secure the property and ensure it reaches the shopper’s nominee in case she passes away. He said he requires more details from the shopper, but applying for life cover worth an amount greater than the house is likely to be the best way forward. He also asked the shopper who would take care of the child if something happened to the shopper.In addition to getting life cover he also advised the shopper to appoint a trustee and a co-trustee to ensure the child gets the support they need until they are financially independent. 5/5

Knowledgeable: This adviser demonstrated an outstanding level of knowledge about protection and trusts. 5/5


Email: 5/5

Verdict: The shopper found this adviser most helpful as he gave well-rounded insight on how much cover the shopper should get and other steps she can take to build financial security in the event something happens to her (shopper’s choice).