While Vita’s Mr Reed said insurers have tried to help the process of obtaining medical evidence with software solutions, and he said this was yet to be “fully embedded” and that the industry was “still reliant” on human interaction.
He added: “We need to get to a point where automation takes the reliance on surgery staff out of the process.”
Mr Reed continued: “Clients’ ability to download their own medical records securely can also help speed this process up. This technology already exists in part, but not across the whole country.”
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