Aegon  

Aegon launches adviser protection dashboard

Aegon launches adviser protection dashboard

Aegon UK has launched a dashboard in a bid to bring all of an adviser’s protection applications under one roof.

The dashboard allows advisers to receive and store servicing documents, submit applications online, track them “in real-time”, and provide a policy start date.

Unlike before, the dashboard will allow advisers to see the status of each client application.

It also allows advisers to switch from providing a start date to clients online, rather than via a phone call.

“The launch of the new adviser dashboard marks another significant milestone in the development of Aegon’s protection business and the digitisation of our processes,” said the firm’s underwriting and claims head, Helen Morris.

“The dashboard brings together all our services in one place online and should help advisers get their clients’ protection in place easier and quicker.”

Aegon UK’s operating profit was up 24 per cent last quarter compared to the same time last year, landing on £43mn.

Chief executive Mike Holliday-Williams told FTAdviser last week feedback from advisers generally hinges around the phrase "can you just make it easy?".

The firm has also been focused on improving its advised investment platforms - Aegon Retirement Choices or ARC and Aegon Platform (the latter formerly known as the Cofunds platform).

Aegon serves around 6,000 advisers overall. Other improvements over the last year, focused on its platform, have included adding drip-free drawdown, a new self-invested personal pension, discretionary fund management capability, and digitising some access to documents.

Aegon UK’s retail arm returned to positive net flows last quarter, recording £23mn of net retail deposits after suffering £38mn of outflows the previous quarter.

This was the first time the retail business has posted positive net flows since the second quarter of 2018.

ruby.hinchliffe@ft.com