Consumer duty Advisers must tell clients about life insurance pay out process sooner By Ruby Hinchlifferuby.hinchliffe@ft.comArticle continues after advertPage 2 of 2Previous|Next More on Consumer duty Consumer duty Consumer duty closed products deadline looming: what next? CPD Approx.30min Consumer duty Having a consumer-centric culture extends beyond regulatory requirements Consumer duty Advisers speak to closed product providers before consumer duty deadline Consumer duty Advisers tend to dismiss vulnerability if client is wealthy Consumer duty IFAs still unclear on good customer outcomes Consumer duty Advisers come out on top with consumer duty implementation