"On vulnerability the code will state, even if they haven't taken care they would still be eligible for reimbursement.
"Fos when they look at gross negligence look at what is fair and reasonable. Vulnerability best practice is best dealt with by intelligent discretion."
As a rule of thumb, Mr Jones said bank customers should keep their personalised security details safe and notify their provider promptly if they lose their card.
emma.hughes@ft.com
Page 2 of 2
