Surely the advice, not the noting of it, is what counts.

My oldest daughter is as bright as a button when it comes to reading music so she can play the piano. She can also lob a football successfully into the back of a net, read a book to her younger sister and learn her lines for our drama group’s summer Shakespeare play; she can also hit a golf ball (something her mother still struggles with).

Yet, despite all this – and being one of the kindest and most even-tempered people I know – she is feeling increasingly frustrated. 

Article continues after advert

Why is this? Well, it is simply because she struggles with writing, or to be more exact – joined-up writing.

I am not so bothered about her writing abilities because, in an age of computers, writing itself is a dying art. Also, she is only seven years old.

However, the brutal truth is, in our ever more litigious age, taking notes has never been so important.

Increasing admin has overtaken many professions; teachers, police, doctors and nurses all find paperwork has slowly but surely taken over their working lives.

More importantly though, it has stopped them getting on with their jobs.

Last week Financial Adviser reported that the Financial Conduct Authority found nearly 40 per cent of the mortgage advice files it has reviewed were so unclear it could not tell if the advice given was suitable or not.

The solution? Even in a job such as financial journalist – where you are only as good as your notes – it pays sometimes to record conversations. Maybe this is what is needed as best practice so advisers can get on with what they do best – advising..

As for my daughter – I’m teaching her to write her name in my employer company’s native Japanese. Now there is an art form.