OpinionJun 20 2018

Fortune favours those who look to the future

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Fortune favours those who look to the future
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During those years, a lot has improved in the world of personal finance, but some things sadly remain unchanged.

Banks still appear to wield far too much influence over government policy and the regulators.

Internet banking

Take internet banking. On one hand it can make consumers’ lives far simpler by allowing swift payments and easy management of our money.

On the other hand, though, it can seem like a Wild West territory where the vulnerable can lose thousands through fraud, while banks are allowed to abnegate responsibility and offer little help or recompense to their victims.

I did not weep a single tear for the end of so-called advice churned out via banks and building societies. That was not advice.

TSB’s behaviour throughout its recent computer problems illustrates this perfectly, with victims claiming to have been left hanging on for hours while trying to report their lost money.

Yet the regulator offers little in the way of support and seems far too willing to listen to the pleas of the hapless bank.

Financial education

Another area that has seen far too little progress is personal finance education. There’s been talk and some teaching around the margins, but still no attempt to make it a mainstream subject.

Yet, second to a good command of English, surely a strong, workable knowledge of arithmetic and money is the most important tool that we can equip children with as they embark on adult life.

Financial advice

What of financial advice? Well we have seen plenty of changes for the better as standards have risen and charging has become more transparent.

But there remains the issue of the millions who cannot afford to access independent advice.

I did not weep a single tear for the end of so-called advice churned out via banks and building societies. That was not advice.

It was often little more than a high-pressure sales operation delivering massive payments to banks while staff were placed under intolerable strain and had their morals stretched by questionable incentive schemes.

Customers’ financial well being was never the priority and we are well rid of such operations.

Pensions

Perhaps pensions is the area where we have seen greatest change.

I had, for years, been loading my personal pension with every spare penny I had, but feared I would be forced to waste my savings on an annuity.

It was a gamble. Would the government choose to abolish annuities before I was forced to hand my money to an insurance company in exchange for a minimal income?

Then the unbelievable happened. The Liberal Democrats became coalition partners in government and we got a pension minister who was interested in and understood pensions.

Steve Webb invited us to buy a Lamborghini. To my knowledge no one has, but millions will be grateful to him for treating us like adults and allowing us to choose how we use the money we have spent a lifetime saving.

Then there’s the new state pension that will eventually be an improvement on the old one, even the benefits were initially oversold.

Private medical insurance

During my years of writing this column I have embarked on my own life journey.

From working full-time as editor of Money Mail, I left to work part-time as a freelancer while I dealt with personal issues. That meant bidding farewell to a company-sponsored pension.

It also meant an end to my occupational medical insurance and the financially painful decision to buy my own. 

That was an occasion when I found independent financial advice invaluable. My knowledge of medical insurance was sketchy to say the least, so I used an expert who found the best option.

So where are we 13 years on and what can we look forward to?

You, as financial advisers, have your work cut out as the emphasis on self-reliance increases in a harsher world.

You will have to guide clients through an increasingly complex landscape while dodging the questionable products and the inevitable complaints from those who are dissatisfied, despite doing your best to help them.

The financial world needs to look to the future and among other things that means bringing recruitment and career development into the modern world.

We need to see more women and people from ethnic minorities in senior positions.

Financial advisers – like journalists - have not always had the best of reputations. Sometimes the criticism is deserved; sometimes not.

But I firmly believe that the vast majority work extremely hard to get the best results for their clients.

Good luck and please be kind to James Coney who will take over this slot next week.

Tony Hazell writes for the Daily Mail's Money Mail section