Pensions  

Mystery shopper: Northampton

Something that would be discussed during an initial meeting, according to the adviser. 3/5

Guidance given:

The adviser said some pensioners who annuitised prior to the announcement of the pension freedoms implore the fact that they will not be able to take advantage of the solution now available in the reformed marketplace. He said it would be impossible to comment on what the best retirement solution might be for the shopper’s uncle without gaining a greater insight into his circumstances. He offered to arrange an initial meeting. 3/5

Knowledge:

The adviser demonstrated a solid all-round knowledge of the retirement income options. 5/5

Email/web presence:

craig.mcclury@mlfa.co.uk



www.mlfinancialassociates.co.uk 5/5

Verdict:

The adviser friendly approach was endearing but he did not offer much in terms of guidance. He did, however, express a willingness to speak to the shopper’s uncle at the time of his convenience. 

28/35

Provider:

Royal London

Speed of response:

Time of call: 12.12. Answered by an automated machine. The shopper was transferred to a shopper after 20 seconds. 5/5

Telephone manner:

Friendly.

5/5

Relevant qualifications:

The representative said he was not qualified to offer advice. 0/5

Payment method:

Varies – on a case by case basis.

3/5

Guidance given:

The representative explained the lender offers direct to consumer retirement solutions, but the shopper’s uncle existing pension policy may stipulate for him to seek financial advice before transferring his pension to another provider.

3/5

Knowledge:

It is difficult to gauge the representative’s knowledge on the wider topic based on the above.

2/5

Email/web presence:

www.royallondon.com/financialguidance/guides/retirement-and-pensions/income-drawdown-explained

3/5

Verdict:

The representative was friendly enough but was understandably unable to provide much information without greater insight into the shopper’s uncle’s circumstances.

21/35