Mortgages  

Adviser training on vulnerable clients launched

Stephen Lowe, group communications director at Just Group, said Solla had the independence, impartiality and expertise crucial to creating a credible training tool for the benefit of advisers and their clients.

He added: "This year the FCA is set to further ratchet up its work in the area of vulnerability as part of its focus on consumer protection.

"Advisers and firms need to be preparing now for the changes that are to come and this tool developed by Solla is a leap forward in the support available to them."

Will Hale, chief executive at equity release broker Key, said: "With the FCA ever more vigilant to the issues around helping vulnerable customers, this type of information from Solla who are acknowledged experts in their field is very welcome. 

"Vulnerability is not necessarily a constant state and people experience it at different time of life and in different forms. 

"By the very nature of the later life lending market, we deal with a wide range of different customers so these tools that help, inform and educate advisers about dealing with vulnerable customers are extremely valuable and will position firms to provide appropriate quality advice."

imogen.tew@ft.com

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