Royal London Pensions
Key activities
• Built on the success of its new-look yearly statements for individual customers by working with them to refresh equivalent updates for workplace and income drawdown customers.
• Worked with pension savers to create shorter updates and easy-to-understand visuals.
• Worked with advisers to create a scheme governance report to allow advisers to carry out a balanced, comprehensive review of the client’s scheme.
• Made changes to retirement process to help vulnerable clients access their savings in as short a time as three days.
Upcoming plans
• Helping customers who do not have access to financial advice by introducing a guidance service. This includes everything from debt management to potential tax consequences when accessing pensions.
• Further supporting the adviser community with the delivery of new holistic financial tools.
• Hosting webinars to help advisers who are unable to attend events where experts deliver technical content.
• Continuing to publish policy papers and ‘Good with Your Money’ guides to offer insight and commentary on key market issues.
A spokesperson for Royal London Pensions says: “The Financial Adviser Service Awards are hugely important to us and we are delighted to continue to be recognised in the pension category. We will continue to support the provision of quality independent advice by working closely with advisers to provide a service that meets their needs.”
Dentons
Key activities
• Worked in partnership with introducers and paraplanners as guest speaker at specialist events, plus contributing to regular features and articles in trade and national press.
• Dedicated and named administrator for clients and advisers; listening and responding to feedback through satisfaction questionnaires; changing processes to continually improve its service.
• Reviewed processes and enhancing technology to ensure greater efficiencies and compliance.
Upcoming Plans
• Maintaining ongoing business growth through high quality and personalised service levels.
• Continuing to satisfy client needs by providing considerable asset flexibility with robust due diligence processes for non-standard assets.
• Continued investment in internal systems and technology to streamline its services, introduce quicker and simpler administration processes and an enhanced online client portal.
• Developing of its in-house administration systems and database to enable new business growth without the need to necessarily increase staff levels.
David Fox, director of sales and marketing at Dentons Pension Management, says: “Dentons’ unique longevity and history over 40 years as a self-invested pension specialist is achieved through consistently good service and robust due diligence, combined with its strong track record of profitability and financial stability.”
Talbot and Muir
Key activities
• Maintained allocation of a shareholding director to oversee every introducer firm.
• Enhanced adviser support and new business functions to improve service delivery.
• Moved to a new 10,000 sq ft office in line with the company’s expansion plans.
• Avoided ‘cause celebre’, or toxic investments.