Your IndustryAug 10 2020

Sanlam launches 'on demand' service

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Sanlam launches 'on demand' service

Advice giant Sanlam has launched a free consultation service to be offered virtually in the aftermath of the coronavirus pandemic.  

The newly-launched Sanlam on Demand will offer virtual financial planning consultations lasting 30 mins and on a "no obligation" basis. 

The service will be delivered via the likes of FaceTime, Zoom and Skype and offer guidance on retirement and inheritance planning, protection and investment management. 

John White, chief executive of Sanlam’s wealth management division, said the virtual service was a "direct result" of the impact of the coronavirus pandemic and its emphasis on socially-distanced interaction. 

Mr White said: "The Covid-19 pandemic has not only changed the way we work, it’s also changed the way we think about our finances and our ability to achieve our future financial objectives. 

"Giving people face-to-face access to the person managing their money is an important part of our service, and in developing Sanlam on Demand we were determined to retain all the positives of our proposition, but do so in a virtual and socially-distanced manner.  

"In these uncertain times, it is essential people have their finances in order and understand their levels of financial resilience."

The launch comes amid a wider industry prediction that remote contact with clients will account for a significant number of meetings once life returns to normal following the virus outbreak.

A recent survey of 179 advisers conducted by FTAdviser has found 27 per cent of respondents predict that up to half of their meetings previously done face-to-face will remain virtual in future. 

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