Diary of an adviser  

Diary of an adviser: Client referrals and lump sum transfers

Diary of an adviser: Client referrals and lump sum transfers

Tackling remote client meetings and taking advantage of government schemes keeps this adviser busy



I start the week off by checking any outstanding tasks or emails received over the weekend, along with keeping up to date with the industry news/markets.

Before lunchtime I have a review telephone meeting.

Unfortunately, the elderly client does not have access to a computer, so I was unable to arrange a video session with him, which we are all used to doing by now.

However, having sent him the documentation ahead of the call, we can revisit his investment plan and discuss any future changes to his goals and circumstances.


A couple of video review meetings today, which include advising clients on using their Isa allowances.

Clients have enjoyed the technological interaction during lockdown; however it certainly does not replace the more personal face-to-face approach (I seem to have turned into the IT guy too).

The afternoon includes a weekly ‘pod’ meeting with our administrator and paraplanner to discuss ongoing and future cases.

I believe it is very important to make the effort with our colleagues on a social and professional level rather than just a few emails during the week. Work would be much more difficult without them.

In the evening, my partner and I take advantage of the Eat Out To Help Out scheme at a local restaurant (any excuse for a meal out).


The day starts with my partner and I going for an early morning walk with the dog. 

I have a video presentation meeting for a client looking to review his investment bond arrangements.

The proposal includes both off and onshore bond partial encashments, which would offer more suitable and accessible arrangements while keeping a close eye on his taxable allowances.


A colleague referral for a client looking for mortgage advice is next on the agenda.

After several phone meetings with the prospective client, he is keen to also receive pension advice – including setting up regular employer contributions to help both himself and his limited company’s tax bill.

I am able to get one/two hours of study time in the afternoon for my upcoming level six exam.


I phone a client to help finalise a lump sum transfer into her investment arrangements. There have been many phone calls with this client over the past 12 months as she is the full beneficiary to her grandmother’s estate and has needed a lot of guidance throughout the process.

This has led to a strong client relationship as well as reviewing the husband’s pension arrangements and setting up a holistic financial plan for the family.

I finish the day off with a bit of house hunting and mortgage research as my partner and I want to take advantage of the current stamp duty/land transaction tax exemption while it is available.