The ITI Capital spokesperson added: "While we are experiencing a slight backlog with processing client transfers to external brokers, we have allocated additional resources to this area so that we are caught up.
"We would like to thank clients for their patience during the previous few weeks, and encourage any customer with questions to speak to our team who will be only too happy to help."
An online forum for former SVS clients shows a number of clients are planning to escalate the issues experienced under ITI Capital to the Financial Ombudsman Service.
FTAdviser understands the ombudsman has received about 10 complaints about ITI Capital, but these are not necessarily in relation to SVS clients.
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