The Chartered Insurance Institute was forced to issue its exam results a day early after it suffered a technical issue, leaving many candidates wondering whether or not they had actually passed.
Numerous candidates waiting on their R06 exam results claimed their diploma certificate appeared in their CII accounts yesterday (March 11), a day before the results were due to be released.
Advisers said these results later disappeared and were replaced with a timer counting down to today (March 12) - the day the results were scheduled to be released.
Due to these issues, the CII then decided to go ahead and release the results yesterday, a day earlier than planned.
This has caused confusion among candidates who did not know whether or not to believe the results they have been handed.
A trainee adviser, who wished to remain anonymous, told FTAdviser how they had logged on the CII Wednesday night to see they had been awarded their diploma in the qualification certificates section in My Exams. However, their mark was not showing and the R06 exam section still said results pending.
They said: “It was a bittersweet way of insinuating I’d passed but still wasn’t definitive. Bear in mind we had been waiting six weeks for these results and I had been carrying out at least 10 refreshes of the results page a day.”
The individual then logged on the next day (March 11) to see there was a countdown timer and some of their study group had their certificates removed adding further to the confusion and panic.
A few hours later the individual and the study group received their full results.
They said: “People ask me if I’m celebrating but I’m still in a state of disbelief and wondering if my result will get taken down again.
“Very sad end to what should have been a celebratory conclusion of many days and hours of study.”
John Bissell, chief operating officer of the Chartered Insurance Institute, said: “The CII’s Financial Planning Practice (R06) results were scheduled for release March 12.
“The CII has released these a day earlier than planned due to some candidates receiving their qualification certificate the day before the scheduled results release date.
“This was due to a technical issue, which is now resolved. We would like to congratulate candidates who have been successful in their results and stand by to support with their next steps any students who have not passed on this occasion.”
The CII was hit by a string of technical glitches which plagued advisers taking assessments remotely this summer.
Candidates were then hit with further woes in October when some claimed the system froze or shut down hours into the exam, and in some cases work was not saved.
What do you think about the issues raised by this story? Email us on FTAletters@ft.com to let us know