Advisers are still facing technical glitches when taking CII exams remotely, the professional body has confirmed.
FTAdviser understands one candidate was unable to take his CF6 exam on Monday due to system failure.
A spokesperson for the CII confirmed it became aware of an issue that was passed over to the customer services team.
The professional body said they apologised to the candidate who was offered a partial refund of the entry fee and that the exam has since been rescheduled.
John Bissell, chief operating officer of the Chartered Insurance Institute, said: “Whilst we acknowledge, and have acted swiftly to resolve, the situation this candidate found themselves faced by, we continue to strive to ensure candidates can safely continue their professional development and meet regulatory requirements during the pandemic.
“We accept that there were significant issues in the past, but countless professionals have been able to sit their examinations and we continue to ask any candidate affected to reach out to us using our customer services.”
Last year the CII apologised to candidates for “unacceptable instances” including problems with accessing remote invigilation sessions and technical issues during sittings.
It came after candidates experienced a delayed start to a remote invigilated exam in July, followed by some candidates experiencing technical issues with a remote multiple choice exam in August.
Technical issues continued in test centres in October, with candidates claiming their computer system froze or shut down hours into the exam.
But problems have continued this year. Last month the CII was forced to issue its exam results a day early after it suffered a technical issue, causing confusion among candidates.
chloe.cheung@ft.com
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