In Focus: Retirement Income  

SJP launches ‘care concierge’ service

SJP launches ‘care concierge’ service

St James’s Place has partnered with Care Sourcer to provide a ‘care concierge’ service to help elderly clients find and fund long-term care.

Care Sourcer is a comparison and matching site for care that helps connect older people in need of care with local providers.

The care concierge service launches today and will offer SJP clients a confidential telephone advisory service with experts at Care Sourcer.

SJP clients who could benefit from the service will be referred to Care Sourcer by their SJP partner. The SJP partner will then advise on how best to finance their care needs.

The service will help people proactively plan for future care needs, review what type of care might be needed, conduct a thorough assessment of care funding and benefit entitlement, put a package of care in place and understand typical care fees and secure the best possible care at the lowest cost.

SJP divisional director for development and technical consultancy, Tony Mudd, said: “Over the next 13 years, those aged 80 and above in the UK is likely to increase from 3m to 5m, the biggest percentage increase for this age group since records began.

"However, despite increasing demand, not everyone will have access to publicly funded care. Instead, most of us will need to make some contribution upon entering the care system, while many more will have to meet their costs in full.

“Access to advice is critical and we’re incredibly proud to launch our care concierge service for clients today. Our partnership with Care Sourcer gives our partners the tools they need to support clients in later life, from early planning stages to the complex details around cost and packages.”

Andrew Parfery, chief executive officer and co-founder of Care Sourcer, added: "For years we have experienced how stressful and confusing people find navigating the care system, either for themselves or a loved one.  

“That's why we are thrilled to be partnering with SJP.  Together, our Care Concierge service aims to support their 750,000 clients, by planning and supporting them in the understanding, finding and funding of care."

sonia.rach@ft.com

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