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Advisers struggle to use Intelliflo Office amid ongoing IT issues

Advisers struggle to use Intelliflo Office amid ongoing IT issues

Advisers have been struggling to use Intelliflo Office as a result of tech issues affecting the back-office system.

According to a post on its website this morning (July 22), Intelliflo is working to repair a major outage after users complained they were unable to log in to the Intelliflo portal, formerly called Intelligent Office.

The site had previously suffered from intermittent login issues earlier this week for those using Single-Sign-On authentication.

However, at 11:58 today, the firm said it had again been alerted by users that they were unable to log in to IO or the company's personal finance portal via any method.

It said the issue was being looked into “as a priority” by its development team and apologised for the inconvenience.

In a further update at 12:18 Intelliflo said it was narrowing down the root cause and was “implementing mitigating solutions” but warned users would still face intermittent system errors.

According to the site, the issue still had not been resolved at 14:40 and teams were continuing to investigate the matter.

Advisers have now taken to social media to complain about the effect this has had on their workday.

One adviser said: “So we can now log on after an hour but as soon as we select a client system crashes yet again.....now need to rethink day's workload.”

Other intermediaries complained they were still getting error messages.

Intelliflo chief technology officer Akeel Ahmed said: "We have been upgrading the platform to support our customers as they adopt ever more technology in 2021.  

"Unfortunately today this has led to customers experiencing intermittent issues accessing parts of the platform. We are focused on resolving this issue rapidly and any impacted customers should contact their customer manager."

Intelliflo, which provides its services to around 37 per cent of UK advisers, was acquired by Invesco in 2018. Earlier this year the asset manager brought together five separate technology businesses under the Intelliflo brand.

amy.austin@ft.com

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