Chartered Insurance Institute  

CII exam-related glitches continue this week

CII exam-related glitches continue this week

The Chartered Insurance Institute has seen further exam glitches as candidates having taken exams in the past 48 hours are unable to view their results and certificates online.

One candidate who took an exam yesterday (November 1) at a test centre said his CII account is still showing the exam to be pending.

The individual called the helpline yesterday and was told it would be updated by the end of the day, but it is still not updated today. He has now been told the result will take three days to show on his account due to the system "having some errors".

John Bissell, chief operating officer of the CII, told FTAdviser: “A technical issue, which resulted in 148 candidates who sat exams between 30 October and 1 November being unable to see their result or certificate via MyCII, has now been resolved. We apologise for the inconvenience.”

However, at the time of writing (11.35am), the individual told FTAdviser his results were still unavailable.

This comes as last week the CII apologised yet again for technical glitches on its website as advisers taking remote exams faced further difficulties and were offered to reschedule for this week. 

Both the CII and the Personal Finance Society’s websites were down, which led to many advisers missing their exam slots, while others awaiting results were unable to access them.

At the time, a spokesperson for the professional body said: “We are currently experiencing a technical issue affecting our website and MyCII platform. 

“If candidates are awaiting an exam result, we are asking them to please try to log in again later.”

Last year, during the pandemic, the CII also apologised to candidates for “unacceptable instances” including problems with accessing remote invigilation sessions and technical issues during sittings.

Candidates had experienced a delayed start to a remote invigilated exam in July 2020, followed by some candidates experiencing technical issues with a remote multiple choice exam in August.

Technical issues continued in test centres in October last year, with candidates claiming their computer system froze or shut down hours into the exam.

However, these issues continued into 2021. In March, the CII was forced to issue its exam results a day early after it suffered a technical issue, causing confusion among candidates.

In April, it was reported that advisers were unable to take exams due to system failure.

Earlier this month, Sian Fisher, chief executive officer of the CII, who is stepping down next year, said work was already underway to update its systems

She said the pandemic had impacted its events and exams business which was now moving to updated technology systems.

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