CPD  

What questions should you ask a new client?

  • Identify some of the pieces of information advisers should attempt to find out about their new clients
  • Explain what to do if the information a new client gives you doesn't tally with their previous behaviour
  • Describe how to integrate ESG investing into this process
CPD
Approx.30min
 

When meeting a new client, advisers must determine what their client wants to achieve and understand their current situation.

In this video, which is worth 30 minutes of CPD, we will cover some of the basics on how advisers can go about this and how they can integrate ESG into this process.

To bank your CPD, answer the questions below after watching the video.

damian.fantato@ft.com

CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. What does Abigail Banks say is the use of a lifetime cashflow forecast?

  2. How does Rick Eling describe the client file advisers should aim for?

  3. What does Rick Eling say advisers can use their first meeting for?

  4. What does Rick Eling say advisers should make clear to clients about ESG investing?

  5. What does Abigail Banks say can be useful to understand a client's approach to ESG?

  6. Abigail Banks says advisers should never challenge emotional decisions clients make

Nearly There…

You have successfully answered all the questions correctly, well done!

You should now know…

  • Identify some of the pieces of information advisers should attempt to find out about their new clients
  • Explain what to do if the information a new client gives you doesn't tally with their previous behaviour
  • Describe how to integrate ESG investing into this process

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