TechnologyMay 4 2022

Call monitoring firm sees demand grow as FCA consumer duty looms

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Call monitoring firm sees demand grow as FCA consumer duty looms
Voyc's co-founders, Lethabo Motsoaledi and Matthew Westaway

A firm using artificial intelligence (AI) to monitor businesses’ calls has already doubled the number of calls it analyses each month this year, as the City watchdog’s consumer duty deadline edges closer.

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