Client vulnerabilities should not be treated uniformly

“Open discussion is key, and conversations with the client surrounding their circumstances will enable advisers and their wider teams to identify what needs to be implemented to help that client in the most suitable manner.”

Walker said the weakest part of a process can be removing the marker of vulnerability from a client’s profile when that period has passed.

“The classic example is a bereavement, which tends to have a significant impact on somebody's life for a fairly defined period of time,” he said.