Chartered Insurance Institute  

CII hit with second consecutive day of exam issues

CII hit with second consecutive day of exam issues
Charlie Bibby/Financial Times

The Chartered Insurance Institute suffered from a second day of technical issues this morning as more advisers struggled to access their exams.

The professional body issued a red 'important information' notice on its homepage today (July 27), saying it was “aware some candidates may be experiencing issues with accessing their examination”.

The CII added the issue was “currently being investigated as a priority”, and in the meantime recommended advisers to continue trying to access exams.

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Those advisers unable to sit their exam will automatically receive a new exam voucher to be on the MyCII dashboard by the end of this week.

A spokesperson for the CII said: “An IT issue resulted in candidates being unable to access their remote invigilation exam sittings this morning. We take these matters extremely seriously and have now resolved the issue.   

“It is only from such issues being reported directly to us that we can continually improve our offering, which allows so many candidates to complete their qualifications and continue their career journey."

The banner has since been removed from the CII's website.

Technical issues began yesterday (July 26), when two advisers were kicked out of their CF6 mortgages exam and were not let back in for at least 15 minutes. Both disrupted candidates were offered a free re-sit.

The CII said yesterday it was aware “of an IT issue” affecting just “a couple” of candidates.

History of glitches

This week’s technical issues at the CII add to a long list of issues FTAdviser has been tracking over the past year.

Last month, a number of advisers faced delays in the issuing of their Statement of Professional Standing certificates.

In June, a financial planner claimed that the CII’s exam booking service was “extremely poor”, and "no longer fit for purpose" after it took him more than three weeks to book an exam.

And in April, an IT glitch prevented individuals from accessing CII’s exams at its exam centre.

Between January 2021 to March 2022, FTAdviser understands the CII has delivered 62,000 examinations and received 1,906 complaints, equating to around 3 per cent of candidates.

ruby.hinchliffe@ft.com