Consumer dutyMar 7 2023

Consumer duty: Firms and savers overestimate financial literacy

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Consumer duty: Firms and savers overestimate financial literacy — New research has highlighted that a significant number of consumers think financial communications need to be clearer. (Mohammad Danish/Pexels)

ByJane Matthews

Firms have been urged to undertake qualitative research to gauge their customers’ understanding of their products and services, as a study shows financial understanding is overestimated.

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Consumer duty: Firms and savers overestimate financial literacy

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