Protection  

Canada Life upgrades technology for advisers

The firm’s sales director said the move follows a revamp of its Class Group Insurance portal, which now offers more flexibility on group risk and group income protection products, as well as more efficient eReporting capabilities.

He added that the enhancements would be “just the starting point” in an ongoing technology upgrade. The firm is hoping to capitalise on a wave of new schemes that have joined the portal in the past three years.

Paul Avis, marketing director for Canada Life Group Insurance, said the amount of new business written by the firm had tripled in the past three years, rising from 1190 to 4077 schemes.

He added: “As a result of some great feedback we have instigated a programme of further, significant investment, with the focus on continuing to enhance the user experience.”

BACKGROUND

Last week Canada Life rolled out its group income protection early intervention service following a successful pilot. The service, which is now available to employers regardless of size, aims to tackle long-term workplace absence by stepping in after a two-week to four-week continuous absence.

ADVISER VIEW

Steve Ellis, head of employee benefits for national advisory firm Premier Choice Group, said: “The recent upgrade to the Class system has proved particularly useful and has enabled us to provide improved service levels. As with all systems there were initial teething problems, however, this latest release is a massive improvement. We are particularly impressed with the ability to track claims which allows us to engage with our clients within the process.”