Prydis Wealth has implemented a new back office system, which went live late in September but was not immediately made available to all of clients.
The system has been custom designed by Enable, part of the same group as the Fusion platform.
James Priday, director of Prydis Wealth, told FTAdviser that change was made in order to maintain clients client records from a regulatory perspective.
The new system went live on 23 September and the firm started beta testing with selected clients.
Mr Priday said that some clients did not want face to face meetings, but wanted to access valuations, for example late at night.
“For us it was so key because it not only means that we have to spend less time dealing with clients on the phone and ad hoc queries, but also if they’ve got that access 24 hours a day it allows us to reduce our costs and it allows the clients to get a service they actually want.”
He added that the firm was three times the size it was two years ago and that it was looking to take on two or three more advisers over the next six months.
“We are in this unique position where we can offer something that pretty much nobody else does, particularly in the South West, which is more sort of a family office type offering.
“People don’t just come to us for basic financial advice, they truly want us to manage all aspects of their affairs, they want us to do their company accounts, their corporation tax planning.
Mr Priday added: “They want us to help them move money out of their company tax efficiently into their personal accounts and then pass that generationally down to their kids, so we really needed a bit of software which really allowed us to do that and allow clients to login to a system and effectively see everything together.”