Life Insurance  

Mystery Shopper: Canterbury

This week, the mystery shopper is in Canterbury. The shopper is 27 and earns a salary of £32,000 a year, with commission capped at £5,000. Intending to purchase a property with his wife, a care worker earning £18,000 a year, he is seeking to take out an income protection policy to offset any financial pressure that would be placed on his partner should he be unable to work due to illness or injury.

Adviser (Independent): The Langridge Partnership, The Old Surgery, 25 Watling Street, Canterbury, CT1 2UD

Speed of response:
Time of call: 12.08pm. The call was answered after one ring. 5/5

Article continues after advert

Telephone manner:
Friendly and engaging. 5/5

Relevant qualifications:
Level four diploma. 5/5

Payment method:
Commission. 5/5

Guidance given:
The adviser told the shopper to find out more about his sick pay arrangement with his employers before taking out income protection. He explained that most insurance companies would cover 50 per cent of earnings, adding that sums received as part of the cover would be tax-free. 4/5

Knowledge:
The adviser demonstrated comprehensive knowledge of the topic. 4/5

Email/web presence:
andrew@langridge-ifa.com
www.langridge-ifa.com 5/5

Verdict:
Very good. The adviser delivered his guidance in a clear and concise manner. He patiently answered the shopper’s questions, and addressed the subject in depth, although in layman’s terms.

33/35

Adviser (Independent): Tarvos Wealth, 40 St Margarets Street, Canterbury, CT1 2TX

Speed of response:
Time of call: 12.17pm. The call was answered after one ring. 5/5

Telephone manner:
Friendly, polite and helpful. 5/5

Relevant qualifications:
Level six. 5/5

Payment method:
Commission. 5/5

Guidance given:
The adviser explained that income protection cover is designed to cover long-term absences, and that insurance companies would pay regular sums of money after a defined deferral period. He added that the policy would suit the shopper’s situation as the policy pays regular income until the shopper is able to get back to work or until the end of a specified time period. 4/5

Knowledge:
The adviser seemed very knowledgeable. 5/5

Email/web presence:
stl@tarvoswealth.co.uk
www.tarvoswealth.co.uk 5/5

Verdict: The adviser had taken time to explore the subject area and delivered helpful, detailed guidance.

34/35

Adviser (Independent): Pharon Independent Financial Advisers, Pharon Group of Companies Lawrence House, Summer Hill, Harbledown, CT2 8GT

Speed of response:
Time of call: 12.27pm. The call was answered after two rings. 5/5

Telephone manner:
Friendly yet professional. 5/5

Relevant qualifications:
Level four diploma. 5/5

Payment method:
Commission. 5/5

Guidance given:
The adviser said that there were other types of insurance to consider when taking out a mortgage, including critical illness and life cover. He said that the shopper should review his company’s sick pay arrangement before taking out income protection cover. 4/5

Knowledge:
The adviser showed a high level of knowledge of the topic area, as well as of critical illness and life cover. 4/5

Email/web presence:
r.frost@pharon.co.uk
www.pharon.co.uk 5/5

Verdict:
Good overall. The adviser gave guidance that was more closely tailored to the shopper’s mortgage situation than the other financial advisers.

33/35

Provider: Bright Grey

Speed of response:
Time of call: 12.48pm. The call answered by an automated system, then transferred to a representative within 40 seconds. 3/5

Telephone manner:
Friendly and polite. 5/5

Relevant qualifications:
The representative said that he was not qualified to give financial advice. 0/5