Adviser (Independent):
Positive Solutions
75, Prince Albert Road,
London NW8 7SA
Speed of response: Time of call: 4.07pm. Answered after two rings. 5/5
Telephone manner:
Attentive, polite, friendly and professional. 5/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
Commission. 5/5
Guidance given:
The adviser kicked off the proceedings by quizzing the shopper on the value of his mother’s property, the outstanding balance on the mortgage, her salary and the number of past defaults. She said she would need more information on the shopper’s mother situation, but warned that she is likely to have difficulty in securing a remortgage product because of the history of defaults. She claimed most lenders would not consider an application from an individual who has defaulted within 24 months. 4/5
Knowledge:
The adviser displayed good knowledge of the topic. 4/5
Email/web presence:
samhosseinian@thinkpositive.co.uk
www.thinkpositive.com 5/5
Verdict:
The shopper was impressed by the adviser’s approach to the conversation. The adviser was candid with the shopper on his mother’s chances of securing a remortgage product given her history of default payments.
33/35
Adviser (Independent):
Prudell Limited T/A Greene & Co
Goldney Place, 63-65 Goldney Road,
London W9 2AR
Speed of response: Time of call: 4.23pm. Answered after two rings. 5/5
Telephone manner:
Informative and helpful. 4/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
Commission and fixed fee amounting to £795. 5/5
Guidance given:
The adviser questioned the shopper on the value of his mother’s property, the outstanding balance of the mortgage and her reasons for accepting a part time role. He added that the shopper’s mother history of defaults does not bode well on her chances of securing a remortgage product. He suggested that the shopper obtain and email over a copy of his mother’s credit history at the first instance. 4/5
Knowledge:
Very good. The adviser informed the shopper of a website where his mother could obtain details of her credit history. 5/5
Email/web presence:
vaughan@greenefs.co.uk
www.greenefs.co.uk 5/5
Verdict:
The adviser was concise and delivered helpful information on the topic.
33/35
Adviser (Independent):
KDW Independent Financial Planning
Grosvenor Gardens, Temple Fortune,
London NW11 0HG
Speed of response: Time of call: 4.36pm. The call was answered by an automated system. The shopper was transferred to a representative within 20 seconds. 5/5
Telephone manner:
Polite, friendly and professional. 5/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
£499. 5/5
Guidance given:
The adviser asked the shopper if his mother had spoken with her current provider, and said this should be the first port of call. When securing a remortgage product, he explained the options of providers would be limited because of her history of defaults. The adviser said that he would need to look at the shopper’s mother credit history to determine whether or not the case is a non-starter. 5/5
Knowledge:
The adviser demonstrated good knowledge on the topic. He explained that rates offered to those with a history of defaults are high because of the heightened risk to the lender. 4/5
Email/web presence:
mark.mason@kdw.co.uk
www.kdw.co.uk 5/5
Verdict:
The adviser gave detailed explanations in a timely manner. The shopper was impressed.
34/35
Provider: Post Office
Speed of response: Time of call: 4.53pm. The call was answered by an automated system. The shopper was transferred to a representative within 30 seconds. 4/5
Telephone manner:
Professional. 5/5
Relevant qualifications:
The representative said he was not qualified to offer financial advice. 0/5
Payment method:
Varies from product to product. 3/5
Guidance given:
The representative said the lender considered applications from individuals with a history of defaults. He added that there was no strict criteria, and that each case is left at the discretion of the mortgage underwriter. 3/5
Knowledge:
The representative showed good knowledge on the company’s mortgage application process. 3/5
Email/web presence:
www.postoffice.co.uk/mortgages 3/5
Verdict:
The representative was upfront about his inability to offer financial advice, but the shopper was satisfied with the information delivered.
21/35
