Skipton Intermediaries has said it will be extending its web chat service to provide more support to brokers.
The web chat service will be available between 9am to 5pm Monday to Friday and brokers will be able to make new case enquiries and update existing cases.
It will be extended to Skipton’s eMortgage system, which offers a range of services and options, including creating mortgage illustrations, decisions in principle or full applications, reprinting a previously completed forms and creating new ones.
Paul Darwin, Skipton’s director of intermediary relationships, said the service has already had “fantastic feedback” since it launched earlier in the year.
Last month Skipton Financial Services said it had made 30 roles redundant in 2015 after noticing a trend in customers preferring online services to branches.
The company made a loss of £1.7m last year, most of which was a result of a restructure to take changing customer behaviour patterns into account.
