Adviser (Independent): Chaldon Fox Associates Ltd, 20 London Road, Bromley, BR1 3QR
Speed of response: Time of call: 2.46pm. Answered after three rings. 5/5
Telephone manner:
Polite and professional. 5/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
Initial charge of £500 for sums below £50,000. 5/5
Guidance given:
The adviser asked when the shopper wanted to purchase a property, and whether he planned on making regular investment contributions. After a moment the adviser he could not take the matter any further as he could not justify his minimum fee given the amount the shopper wanted to invest. He recommended that the shopper look into help to buy Isas. 2/5
Knowledge:
The adviser seemed knowledgeable in the area, although this was not tested as little guidance was offered. 3/5
Email/web presence:
The adviser chose not to disclose his email address, explaining it is unlikely that he would be able to help the shopper in the near future. 3/5
www.chaldonfoxassociates.co.uk
Verdict:
The shopper appreciated the adviser’s candour regarding the cost of his services, but would have appreciated some details on Help to Buy: Isas.
Rating: 28/35
Adviser (Independent): The Harvest Partnership Limited, 49-51 Homesdale Road, Bromley, Kent, BR2 9LB
Speed of response: Time of call: 2.59pm. Answered after three rings. 5/5
Telephone manner:
To the point but professional. 5/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
5 per cent on initial investment.5/5
Guidance given:
The adviser asked when the shopper would be looking to purchase a property and if he planned on contributing into an investment account on a monthly basis. He said he would be required to delve deeper into the shopper’s circumstances before offering tailored advice, adding the next step would be to arrange a face-to-face meeting which would be held at his expense. 3/5
Knowledge:
The adviser appeared knowledgeable in the area but seemed reluctant to give guidance until he had a better understanding of the shopper’s situation. 4/5
Email/web presence:
daniel@income.co.uk
www.harvestpartnership.com 5/5
Verdict:
While the shopper understood the adviser’s reticence in offering advice before knowing the full picture, he would was left disappointed by the lack of guidance.
Rating: 32/35
Adviser (Independent): Charles Derby Financial Services, Pickhurst Rise, West Wickham, BR4 0AW
Speed of response: Time of call: 3.10pm. Answered after one ring. 5/5
Telephone manner:
Friendly and professional. 5/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
