The Exeter has begun work re-developing its IT platform, including provision for new customer and adviser portals.
The mutual society contracted developer TCPLifeSystems to deliver the project, with phase one due later this year.
Exeter chief executive Andy Chapman said the service provided to advisers will be enhanced by this development.
“Our new IT platform and web services will give us the flexibility and responsiveness we need to deliver true market innovation,” he stated. “TCP have an excellent reputation as a technology provider that really understands the protection and healthcare insurance market.”
TCP’s business development director Ashley Hale added: “The Exeter’s drive to enhance their customer and adviser experience by offering extensive self-serve capability and innovative new propositions is a tremendously exciting opportunity for us to demonstrate the true depth and breadth of the capability of our platform.”
Damian O’Connor, managing director at Roxburgh Financial Management, said the protection market, and sometimes the rest of the financial services, can be surprisingly slow to embrace and adapt to new technology.
“A swift, easy to use and efficient system is crucial for insurers to have in order to win market share; any move to a modernised platform is to be welcomed,” he added.