Mystery Shopper: Cheltenham

Knowledge: Adviser sounded very knowledgeable about her options and had a holistic approach. 5/5


Website: 5/5

Verdict: Shopper’s choice. The adviser made the shopper feel very comfortable. He also said the £50,000 she had in the bank was protected by the FSCS so there was no urgency for her to rush into a decision.



Adviser: Montpellier Asset Management (independent)

Address: 1 Imperial Square, Cheltenham GL50 1QB

Speed of response: 12.50. One ring and put through to the adviser. 5/5

Telephone manner: Helpful and friendly. 5/5

Key qualifications: Dip FS. 5/5

Payment method: He was unable to give specific fees but said that, for example, to invest £50,000 there is typically a charge of 2-3 per cent.4/5

Guidance: Adviser said that cash Isas would deliver low returns, while investing in the stock market will depend on the shopper’s attitude to risk. He also said the company’s strategy involved investing in different places. 5/5

Knowledge: The adviser sounded confident and knowledgeable but confused the shopper because he sounded quite technical when talking about investments. 4/5


Website: 5/5

Verdict: The adviser spoke a lot about investment options for the shopper, but the manner in which he provided information about the fees confused the shopper.