Novia’s COO resigns amid overhaul of operations

Novia’s COO resigns amid overhaul of operations
Novia’s outgoing chief operating officer, Lynzi Harrison

Novia’s chief operating officer has resigned with immediate effect amid an overhaul of the adviser’s platform operations team.

Lynzi Harrison, who has left the business for personal reasons, joined Novia in September 2021 amid a number of other new hires to its executive team following its sale to private equity firm AnaCap.

Harrison’s exit has prompted Novia to review the business’ leadership team. This has also led to the dissolution of Christina Dolding’s job.

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She joined the business back in February under the newly created role of adviser experience director, and reported into Harrison.

Novia will now split the responsibility for its operations between Barry Neilson, its chief commercial officer, and a new hire yet to be appointed.

Neilson will oversee customer experience, while the business recruits for a head of customer operations. The business will not hire a new chief operating officer.

Catharine Rynne, Novia’s London and South East relationship manager, also left this month after 14 years to head up adviser relations at Novia Global, the firm’s international platform business.

Before Novia, Harrison was the managing director of LV's heritage business. She also spent more than a decade at Old Mutual, where she oversaw platform operations for a time.

Dolding, whose new job has been cut after just ten months, was hired from Quilter where spent 13 years of her career.

Following Novia’s acquisition by AnaCap at the end of 2020, a dozen executives left the platform alongside its founder Bill Vasilieff.

Chief executive Patrick Mill, who previously led Wealthtime - another of AnaCap’s recent acquisitions - came in to take over from Vasilieff in May 2021.

Last year, Mill said platform provider’s executive overhaul was necessary to take the business “to the next stage of evolution”.

FTAdviser approached Novia for comment.