Aviva platform upgrade to cause five day blackout

Aviva platform upgrade to cause five day blackout

The decision by Aviva to move to a different technology provider means its adviser platform will be out of action from 6pm today (17 January) until Monday (22 January).

As FTAdviser previously reported, Aviva revealed in March 2017 that it is to move to the FNZ Technology service.

The provider stated this will improve client reporting and back office integration.

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At the time of the announcement, Aviva platform chief executive Tim Orton said the upgrades would provide greater certainty for advisers at a time of political uncertainty.

The company did not disclose a figure for the cost of the upgrade.

Aviva said adviser clients were informed of the downtime in early December.

A spokesman for Aviva told FTAdviser this morning (17 January): "We will be doing most of the work over this weekend to minimise any disruption. However, some downtime ahead of the weekend is also required to ensure a compliant and safe migration to the new system."

The existing Aviva for Advisers platform suffered technical issues at the start of November, when advisers were unable to log-in to the system from 6 to 9 November 2017.