Aegon transformation director exits

Aegon transformation director exits

Aegon's attempts to address the platform woes that have blighted its clients for most of this year have been dealt another blow as the company's head of transformation has departed.

Elaine Maddison became transformation director at Aegon in February 2018, having previously held the role of customer services director for Aegon Digital Solutions, and has been an Aegon employee since September 2016.

A spokesman for Aegon said: "Elaine has decided to pursue a job outside of financial services. We wish her all the best for the future."

Ms Maddison's exit follows hot on the heels of that of Richard Denning, head of technology for the platform, who left in September.

Ms Maddison worked on the same team as Mr Denning, who was her line manager.

Advisers using the service have been blighted by technical issues, including problems getting statements and transferring away.

Advisers such as Ian Lowes at Lowes Financial Management in Newcastle and Jenny Griffiths of CP Griffiths in the West Midlands, said that while they have noticed an improved service, problems with the platform have not been completely solved.

Aegon chief executive Adrain Grace previously told FTAdviser that the company has "deep pockets" to compensate advisers who have had problems.

FTAdviser also previously reported that institutional clients have withdrawn £1bn from the platform in recent months.