Sesame Bankhall Group 

Sesame and PMS launch adviser help desk

Sesame and PMS launch adviser help desk

Sesame and the PMS Mortgage Club have launched a help desk for brokers advising on the new build sector.

The Sesame Bankhall Group networks will offer guidance and educational tools to keep advisers updated on the latest developments in this growing market.

As well as assisting advisers already active in this area of the market, the help desk will offer support to advisers looking to move into the new build sector for the first time.

Jane Benjamin, director of mortgages at Sesame and PMS, said: "With the government pledging that 300,000 new homes will be built every year by the mid-2020s, the outlook for the UK’s new build market is very positive. 

"Furthermore, with the Help to Buy scheme now extended until 2023, there is continuing additional support for customers who are taking their first steps onto the property ladder."

Ms Benjamin said the launch of the new build help desk fitted with the network’s existing mortgage help desk service, which dealt with 60,000 calls from advisers last year. 

She said: "It demonstrates our commitment to investing and expanding our support for mortgage advisers, who now have access to a dedicated team with expert knowledge on all areas of the new build market."

Stacey Wood, national new build relationship manager for Sesame and PMS, said: "The need for advice has never been greater and this is particularly true in the new build sector, where 85 per cent of mortgages are advised, which means that brokers have an even stronger presence here than in the wider mainstream mortgage market. 

"We want to ensure our members have access to all the support and information they need to be successful in the growing new build market. 

"This applies equally to both advisers who already have builder relationships, along with advisers who’ve seen the potential and want to move into this space for the first time."

Ms Wood went on to say the network was committed to helping educate advisers and offer insight into emerging trends and government policy with a range of content from PMS, Sesame and lender partners.

The need for advice in the new build sector as amplified last week when advisers were warned of a crunch in the Help to Buy space as more borrowers using the scheme face charges for the first time while others will see theirs hiked considerably. 

Through the government’s Help to Buy equity loan, buyers can borrow 20 per cent of the cost of a new build property from the government with no loan fees for the first five years of owning the home.

But many of those who used the scheme in its first year are now facing higher fees while those in the second year are facing fees for the first time.

imogen.tew@ft.com

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