Mystery Shopper  

Mystery Shopper: Kent

Guidance: This adviser doubted whether buy-to-let would be a viable solution. He said buy-to-let will help in saving up income to generate the £150,000 rather than increase the borrowing amount lenders will lend the shopper. He offered to conduct some research and get back to the shopper. 3/5

Knowledge: The adviser offered adequate knowledge to the shopper. 3/5


Email: 5/5

Verdict: The adviser was willing to help but appeared to contradict what many of the other advisers said, which is that buy-to-let income can boost the amount available to a borrower. 


Adviser: Fingerprint Financial Planning (independent)

Address: Admiral Offices, Main Gate Road, The Historic Dockyard, Chatham, Kent ME4 4TZ 

Speed of response: The shopper was connected first to the switchboard after two rings at 12.22pm and after four rings to the adviser. 5/5

Telephone manner: This mortgage broker had an extremely friendly attitude. 5/5

Relevant qualifications: CeMap. 5/5

Payment method: The mortgage broker quoted a fee of £495. 5/5

Guidance: The mortgage broker said converting the home to buy-to-let is the best option given the shopper’s salary and financing needs. He said that lenders will most likely only lend a higher amount if the shopper has already moved out of the residential home and converted it to a buy-to-let before applying for the mortgage. He took some details and suggested a face-to-face meeting.  5/5

Knowledge: The adviser showed a great understanding of buy-to-let and mortgages. 5/5


Email: 5/5

Verdict: Shopper's Choice. This adviser was most helpful as he did not completely rule out the possibility of the shopper getting a mortgage and explained the buy-to-let option in greater detail.