State Pension  

Thousands await pension payments as DWP pledges no more delays

Thousands await pension payments as DWP pledges no more delays

Thousands of pensioners are still awaiting their first state pension payment but the Department for Work and Pensions has pledged there will be no more delays to new entrants. 

According to the DWP, there are 4,900 claims which need further information before payments can be made. 

But the government said all other payments have now been made, in line with its previous projection of when normal service would resume. 

Any claims made from today should not be subject to delays, it added. 

A DWP spokesperson said: “We are sorry that some new customers have faced delays receiving their state pension.

“We have now issued all outstanding payments and are in contact with those customers where more information is required in order to complete processing.”

The DWP started its efforts to repay people back in January to clear backlogs which occurred as a result of the Covid pandemic and staffing issues.

People affected are those on the new state pension who faced delays receiving their first payments.

Last month, the DWP said it was prioritising older cases and those it believes to be the most vulnerable when correcting state pension underpayments.

In July, the DWP said it had recruited 183 members of staff to work on its state pension teams. 

This came after pensions minister Guy Opperman announced in April that throughout 2021/22 the department would look to hire an additional 360 staff, bringing its total headcount to 510, to help it deal with the issue.

The DWP wrote to affected individuals to inform them of the changes to their state pension amount and of any backpayment they could receive.

It also sent a text message to savers to let them know that their claim has been received and is being processed.

amy.austin@ft.com

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